Shipping policy
Last updated: 26 July 2026
This Delivery Policy explains how R and SK Singh Enterprises Private Limited, trading as Atey Sarees (“Atey”, “we”, “us” or “our”), prepares, dispatches and delivers orders placed through atey.in.
1. Delivery Coverage
Atey currently delivers to serviceable addresses within India.
International delivery is not currently available through atey.in unless a separate arrangement has been expressly confirmed by Atey.
2. Standard Delivery Charges
Our current standard delivery charges within India are:
- ₹150 for eligible orders below ₹1,499;
- Free standard delivery for orders of ₹1,499 or more; and
- Standard delivery is currently available for orders of ₹500 or more.
The delivery charge and available method shown at checkout are final for the order. If the cart value is below the minimum amount required for the available delivery rate, checkout may not offer standard delivery.
Atey may revise delivery thresholds, charges or methods in the future. Any applicable charge will be shown before payment is completed.
3. Estimated Delivery Timeline
Standard orders are generally delivered within 3–5 business days.
This is an estimated delivery period and begins after the order has been processed and accepted for dispatch. Business days exclude Sundays and public holidays.
Delivery may take longer for remote locations, restricted-service postal codes, courier disruptions, severe weather, public holidays, strikes, government restrictions, high-volume sale periods or other circumstances outside Atey’s reasonable control.
4. Order Processing
Orders are processed after successful payment confirmation, except where another approved payment method is expressly offered.
Orders placed on Sundays, public holidays or during unusually high-volume periods may begin processing on the next working day.
We may contact you if we need to confirm the delivery address, telephone number, product selection, measurements or service instructions before processing the order.
5. Ready-to-Wear and Fall & Pico Orders
Orders that include Ready-to-Wear or Fall & Pico preparation may require a few additional days before dispatch.
We usually complete these services as quickly as possible. The exact preparation time depends on the saree, the selected service, the completeness of the measurements or instructions, and whether any clarification is required.
Ready-to-Wear preparation can begin only after Atey has received complete measurements and any necessary clarification. A delay in submitting or confirming measurements will extend the processing timeline.
The standard 3–5 business-day delivery estimate should therefore be read together with any additional preparation time required for these services.
6. Wardrobe Emergencies
If you need a saree urgently for a wedding, event, travel or another time-sensitive occasion, message Atey directly on WhatsApp before placing the order or immediately after ordering.
We will review the saree, service requirements, destination and available delivery options, and do our best to take care of the rest.
WhatsApp: +91 88106 34897
Urgent preparation or delivery is subject to product availability, service feasibility, courier coverage and the time available. An urgent request is confirmed only after Atey expressly accepts it.
7. Order Tracking
Where tracking is available, tracking details will be shared by email, SMS, WhatsApp or another contact method provided with the order.
Tracking information may take some time to update after the courier collects the parcel. A delay in the first tracking scan does not necessarily mean that the order has not been dispatched.
8. Delivery Address and Contact Details
Customers are responsible for providing a complete and accurate delivery address, postal code, telephone number and any relevant landmark or access instruction.
Please review these details before checkout. If you identify an error, contact Atey promptly. We cannot guarantee that an address can be changed after the order has entered preparation, packing or courier processing.
Atey is not responsible for delays or failed deliveries caused by incomplete, inaccurate or outdated information supplied by the customer.
9. Delivery Attempts and Undeliverable Orders
The courier may contact the recipient or make more than one delivery attempt, depending on its operating process.
An order may be returned to Atey if:
- the address is incomplete, incorrect or outside the courier’s service area;
- the recipient cannot be reached;
- delivery is repeatedly refused or unsuccessful;
- the parcel is not collected where collection is required; or
- the courier cannot safely or lawfully complete delivery.
If an order is returned to Atey, we will contact the customer about the available next steps. Additional delivery charges may apply before the parcel is sent again, even where the original delivery qualified for free delivery.
10. Store Pickup
Store pickup may be available from an Atey location when the option is shown at checkout.
Please do not travel to collect an order until Atey confirms that it is ready. The person collecting the order may be asked to provide the order number, confirmation message and suitable identification.
Pickup availability, timing and instructions will be communicated for the specific order.
11. Local Home Delivery
Atey does not currently offer a separate local home-delivery service through Shopify.
Orders within the local area will follow the standard delivery method shown at checkout unless Atey expressly agrees to another arrangement for a specific order.
12. Multiple Items and Split Shipments
We generally aim to dispatch all items in an order together. However, an order may be split into more than one shipment when product availability, service preparation, packaging or logistics make this necessary.
Where an order includes both standard and customised items, Atey may hold the order until every item is ready or dispatch items separately, depending on the circumstances.
13. Delivery Delays
All delivery timelines are estimates rather than guarantees. Atey is not responsible for delays caused by events outside its reasonable control, including courier disruption, weather, road closures, public holidays, strikes, remote-area restrictions, government measures, incorrect customer information or failed recipient availability.
If a material delay becomes known to us, we will make reasonable efforts to share an update using the contact information provided with the order.
14. Damaged, Opened or Missing Parcels
Please inspect the outer packaging at delivery wherever reasonably possible.
If a parcel appears visibly damaged, tampered with, opened or incomplete:
- photograph or record its condition before opening;
- retain the outer packaging, labels and all contents;
- note the issue with the delivery representative where possible; and
- contact Atey promptly with the order number and supporting photographs or video.
Any replacement, refund or other remedy will be handled according to Atey’s applicable return and refund terms and applicable consumer law.
15. Delivery to an Authorised Person
Where a customer asks for delivery to reception staff, security personnel, a neighbour or another authorised person, delivery to that person may be treated as completed delivery.
16. Changes or Cancellation Before Dispatch
Contact Atey promptly to request a change or cancellation. A request is not confirmed until Atey accepts it.
A change or cancellation may not be possible after customisation has begun, the saree has been altered or prepared, the order has been packed, or the parcel has been handed to the courier.
Customised products may also be subject to separate return and cancellation restrictions.
17. Contact Us
For delivery, tracking or urgent-order questions, contact:
Atey Sarees
R and SK Singh Enterprises Private Limited
Email: care@atey.in
Phone / WhatsApp: +91 88106 34897
Website: atey.in
Please include the order number, customer name and contact details so that we can locate the order promptly.