Refund policy

We want you to feel confident shopping with Atey Sarees. If something isn’t right, please contact us and we’ll help you through the return process.

3-Day Return Window

We have a 3-day return policy, which means you have 3 days from the date your order is delivered to request a return.

To be eligible for a return, the saree must be in the same condition in which you received it:

• Unworn and unused
• Unwashed and unaltered
• Free from perfume, body odour, makeup, stains or signs of wear
• Undamaged
• Original tags attached
• Blouse piece uncut
• Original packaging and accessories included
• Proof of purchase available

Keeping the original tag attached does not by itself make an item eligible for return. Atey Sarees may decline a refund if inspection indicates that the product has been worn, used, washed, altered, stained, perfumed, damaged or otherwise handled beyond what is reasonably necessary to inspect it.

Opening / Unboxing Video

Customers are strongly encouraged to record a clear opening/unboxing video when receiving their order.

An unboxing video can help us quickly investigate claims involving damaged, defective, missing or incorrect products. We may request supporting photos or video while reviewing such claims.

How to Request a Return

To request a return, contact us at care@atey.in within 3 days of delivery and provide:

• Your order number
• Reason for the return
• Relevant photos or video, where applicable

If your return is approved, Atey Sarees will arrange the return pickup from your address wherever pickup service is available and provide any return label or instructions required.

Customers do not need to arrange their own courier unless Atey Sarees specifically asks them to do so.

Items returned without first receiving return approval from Atey Sarees may not be accepted.

Return Shipping

For approved domestic returns, Atey Sarees will arrange the return shipment at no additional cost to the customer.

For damaged, defective or incorrect products, please contact us as soon as possible so that we can review the issue and arrange an appropriate resolution.

Damages, Defects or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is damaged, defective or different from what you ordered, contact us immediately at care@atey.in with:

• Your order number
• Clear photographs of the issue
• An opening/unboxing video, where available

Once reviewed and verified, Atey Sarees will arrange the return or another suitable resolution.

Non-Returnable Items

Returns or cancellations are not accepted for:

• Sale or discounted items marked as non-returnable or final sale
• Gift cards
• Customized products
• Altered sarees
• Blouse stitching
• Ready-to-Wear customization
• Fall & Pico services
• Products specifically marked as final sale

A product that has been worn, used, washed, altered, stained, perfumed or damaged after delivery is also not eligible for return.

Cancellations

Orders may be cancelled within 1 hour of placing the order, provided the order has not already been packed or shipped.

Once an order has been shipped, it cannot be cancelled.

Exchanges

We do not offer direct exchanges.

If your return is approved, you may place a separate order for the product you would like instead.

Refunds

Once your returned item is received, it will be inspected.

We will notify you once the return has been reviewed and whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Your bank, card issuer or payment provider may require additional time to reflect the refund after it has been processed by Atey Sarees.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at care@atey.in.

International Orders

At this time, we do not accept returns or exchanges for international orders unless the item received is damaged, defective or incorrect.

If there is an issue with an international order, contact care@atey.in as soon as possible with your order number, photographs and an opening/unboxing video where available.

Once an international order has been shipped, it cannot be cancelled.

Contact Us

For any questions regarding returns, refunds or an order, contact:

Atey Sarees
Email: care@atey.in
Website: atey.in