Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.

Opening / unboxing video
Customers are strongly advised to record a clear opening/unboxing video at the time of delivery. This video may be required to process claims related to defective, damaged, missing, or incorrect products.

To be eligible for a return, the saree must be in the same condition that you received it: unworn, unused, unwashed, perfume-free, stain-free, damage-free, with original tags, blouse piece, packaging, and proof of purchase.

To start a return, please contact us at ateysarees@hotmail.com with your order number, reason for return, and supporting photos or video where applicable.

If your return request is accepted, we will share instructions on how and where to send your package. Return shipping charges are the customer’s responsibility unless the product received is defective, damaged, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related question at ateysarees@hotmail.com.

Damages and issues
Please inspect your order as soon as it is delivered. If the item is defective, damaged, or incorrect, contact us immediately at ateysarees@hotmail.com with your order number, clear photos, and an opening/unboxing video. We will review the issue and provide a suitable resolution after verification.

Exceptions / non-returnable items
We do not accept returns or cancellations for sale items, discounted items, gift cards, customized products, altered sarees, blouse stitching, fall/pico services, or products marked as final sale.

Cancellations
Orders can be cancelled only within 1 hour of placing the order, provided the order has not been packed or shipped. Once an order has been shipped, it cannot be cancelled.

Exchanges
We do not offer direct exchanges. If your return is accepted, you may place a separate order for the item you want.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ateysarees@hotmail.com.

International orders
At this time, we do not offer returns or exchanges for international orders unless the product received is defective, damaged, or incorrect. If you receive a defective, damaged, or incorrect product, please contact us immediately at ateysarees@hotmail.com with your order number, photos, and opening/unboxing video. Once an international order has been shipped, it cannot be cancelled.